top of page
Vaultmax-Auction-logo

Privacy Policy

At RAU ANTIQUES, we respect the privacy of our clients, antique article owners, prospective clients, buyers, sellers, and visitors to our website. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website or use our services.

By accessing or using the RAU ANTIQUES website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with RAU ANTIQUES, we may collect the following information:

 A. Personal Information

When you contact us, submit an enquiry, request a valuation, or use our services, we may collect:

  • Full name

  • Contact number

  • Email address

  • Postal or correspondence address

  • Identification or verification information where required

  • Payment-related information where applicable

  • Other information voluntarily provided by you

B. Antique Article Information

For valuation and auction-related services, we may collect information about the article, including:

  • Article name and description

  • Photographs and videos

  • Estimated age or period

  • Dimensions and materials

  • Condition information

  • Provenance and ownership information

  • Purchase records, invoices, certificates, or other supporting documents

  • Previous valuation or auction information

  • Other information relevant to evaluating or presenting the article

C. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Approximate time and duration of visits

  • Referring website or source

  • Website interaction and technical log information

This information may be used to maintain website security, improve website performance, and understand general website usage.

2. How We Collect Information

Information may be collected when you:

  • Submit an online enquiry;

  • Request an antique valuation;

  • Submit an article for auction consideration;

  • Contact us by email, telephone, or other communication methods;

  • Upload photographs or documents;

  • Register or provide information through our website;

  • Enter into an agreement with RAU ANTIQUES;

  • Communicate with our representatives; or

  • Browse or interact with our website.

We may also receive information from authorized representatives, service providers, or other parties where legally permitted and reasonably necessary for providing our services.

3. How We Use Your Information

RAU ANTIQUES may use collected information for legitimate business and service-related purposes, including:

  • Responding to enquiries;

  • Providing valuation-related services;

  • Evaluating antique and collectible articles;

  • Communicating with clients;

  • Preparing articles for auction consideration;

  • Creating auction or sales-related records;

  • Verifying ownership and supporting documentation;

  • Processing payments where applicable;

  • Providing customer support;

  • Maintaining business and transaction records;

  • Preventing fraud and unauthorized activity;

  • Protecting the security of our website and services;

  • Complying with applicable legal and regulatory requirements; and

  • Improving our website, services, and client experience.

We will not use personal information for purposes materially unrelated to the purpose for which it was collected without an appropriate legal basis or, where required, your consent.

4. Use of Antique Article Information

Information and photographs relating to an antique article may be used as reasonably necessary to provide valuation, auction, marketing, research, documentation, or related services.

Where an article is accepted for auction or sale, certain information may be published or shared with prospective buyers, bidders, auction participants, or relevant service providers as necessary to facilitate the transaction.

The extent of information made publicly available will depend on the applicable service and agreement with the client.

5. Photographs and Documents

If you provide photographs, certificates, invoices, provenance records, or other documents relating to an antique article, RAU ANTIQUES may retain and use those materials for legitimate valuation, verification, auction, record-keeping, and compliance purposes.

Clients should not submit confidential documents or personal information belonging to another person unless they are authorized to provide such information.

6. Sharing of Information

RAU ANTIQUES does not sell or rent personal information to third parties as a general business practice.

Information may be shared where reasonably necessary with:

  • Auction and business partners;

  • Professional advisers;

  • Payment processors and financial service providers;

  • Shipping, logistics, storage, or insurance providers;

  • Website hosting and technology service providers;

  • Authentication, research, or specialist service providers;

  • Legal, regulatory, governmental, or law-enforcement authorities where required or permitted by law; and

  • Other authorized parties where necessary to provide requested services.

Third parties receiving information are expected to handle it appropriately and in accordance with applicable obligations.

7. Legal and Regulatory Disclosures

RAU ANTIQUES may disclose information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law;

  • Respond to a lawful governmental or regulatory request;

  • Protect the rights, property, or safety of RAU ANTIQUES, its clients, or others;

  • Investigate suspected fraud or unlawful activity;

  • Establish, exercise, or defend legal claims; or

  • Protect the integrity and security of our website and services.

8. Data Security

RAU ANTIQUES takes reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information.

9. Data Retention

We retain personal information and article-related information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate interests.

The retention period may vary depending on the nature of the information and the applicable legal or business requirements.

10. Cookies and Similar Technologies

The RAU ANTIQUES website may use cookies or similar technologies to improve website functionality, remember preferences, analyze website usage, and maintain security.

Cookies are small data files stored on your device when you visit a website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

11. Third-Party Websites

Our website may contain links to third-party websites, services, auction platforms, payment providers, social media platforms, or other external resources.

RAU ANTIQUES is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Children's Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

13. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, which may include:

  • Requesting access to certain personal information;

  • Requesting correction of inaccurate or incomplete information;

  • Requesting deletion of information where legally permitted;

  • Requesting information about how your personal information is processed;

  • Withdrawing consent where processing is based on consent; and

  • Raising a privacy-related complaint or concern.

Requests may be subject to applicable legal, contractual, security, and verification requirements.

14. Accuracy of Information

We rely on clients and users to provide accurate, complete, and current information.

If information provided to RAU ANTIQUES changes, clients may contact us to request an appropriate update or correction.

15. International Data Transfers

Depending on the services used by RAU ANTIQUES and its service providers, personal information may be processed or stored in locations outside the user's state or country.

Where applicable, RAU ANTIQUES will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.

16. Changes to This Privacy Policy

RAU ANTIQUES may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The updated Privacy Policy will be published on this website with a revised Effective Date.

We encourage users to review this page periodically.

 

Acknowledgement

​

By using the RAU ANTIQUES website or submitting information to us, you acknowledge that you have read this Privacy Policy and understand how RAU ANTIQUES may collect and use information as described above.

This Privacy Policy should be read together with our Terms & Conditions and any other applicable policies or agreements governing the services provided by RAU ANTIQUES.

bottom of page